Growth Operations Associate

ATL or SF | Application Deadline: October 27, 2019

Do your most impactful work here.

As New Story closes out our 5th year as an organization, we’re doubling down on a scalable engine to run our organization in 2020 and beyond. We expect to triple our major gift fundraising in 2020 and are looking for a team of relationship-focused revenue strategists to help us do it. 
 
The Growth Operations Associate will work on our Home Funding team to support of our fundraising and donor experience initiatives. Specifically, you will help support:
1. The Builders are a unique group of donors who cover all of our operational expenses, innovations and enable our 100% model. These donors are typically high-net-worth families and individuals who give $50K+ per year to New Story. 
2. The Architects are a unique group of donors who cover all of our home funding and a percentage of our R&D funding. These donors are typically high-net-worth families and individuals who give $10K+ per year to New Story. 
 

Responsibilities

In partnership with the Fundraisers:
 
Define and document best practices and policies (systems, processes, and tools) that will drive efficiency and ensure an excellent donor experience.
• Implement a consistent Donor Research system to maximize opportunities
• Establish weekly, quarterly and annual metrics systems to assess team and individual Pipelines
• Act as team CRM Administrator and ensure CRM usage policies are understood and followed
• Manage the timely, quality execution of Donor Reporting & Proposals
• Ensure excellent documentation, execution and adherence to policies pertaining to gift fulfillment 
• Manage data dashboard for the sales teams with the ability to translate information to data-driven decisions 
 
Support the work of fundraisers to manage a portfolio of over 1000 individual donors and families.
• Provide front-line support to donors for a wide array of needs including assisting donors with administering grants and gifts from their funds and providing transactional support
• Serve as backup for front-line support to donors seeking assistance, providing clear and timely responses to inquiries by phone and email
• Provide comprehensive strategic, logistical and administrative support for numerous donor events throughout the year
 
Other duties as assigned
 

Must-Haves

• 2+ years of work experience required; office experience preferred

• Demonstrated commitment to service, excellence, and discretion with highly sensitive and confidential data
• Demonstrates the capacity to multitask in a fast-paced environment, stay organized and proactively manage workflow to meet deadlines
• Strong verbal and written communication and customer support skills
• Computer fluency with spreadsheet and database applications
•  Attention to detail and superior organizational skills
• Excellent interpersonal skills with an ability to work with diverse people and in multicultural environments
• Ability to participate in evening and weekend events
• Ability to travel as requested 
 

Skills

You’re self-motivated.
You see something that can be improved, and you don’t wait to fix it. You have a strong desire to make New Story a world-class organization.
 
You are obsessively diligent. 
You always follow-up. You never forget to send a thank you card. You create prioritized to-do lists and always complete the task at hand. 
 
You are a team player.
You find it easy to communicate with others about the status of your work. You enjoy collaborating in order to achieve goals. You aren’t intimidated to manage cross-functional projects and deadlines.
 
Our Culture

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

  • Humble Pursuit of Excellence. A combination of personal humility and intense professional will.
  • Express Gratitude and Empathy. How would you like to be treated? That’s how we strive to treat others. Always go above and beyond to do for others what you’d like them to do for you.
  • Improve Through Learning and Feedback. Learn why something worked or didn’t work, then implement the learning into future actions.
  • Team of Founders. An extreme ownership mindset where you see a problem, take action, and go above and beyond to help the team.
  • Think Big, Breakdown, and Execute. Set big measurable goals, formulate a plan, then execute the plan with relentless focus.
  • Simplify. Do more with less. This applies to everything: marketing, design, team meetings, writing, operations, and beyond.
Our Benefits

You’ll find our benefits are aimed at supporting a full and healthy lifestyle in all areas of life.

  • Full Healthcare. We believe in thriving communities and that starts with our team being happy and healthy. We offer a generous health insurance, dental, and vision care package alongside a monthly fitness stipend, so you can invest in your own wellness and health.
  • Unlimited Vacation. We also believe you should have flexible time off for sickness, family, and fun, but we believe in the value of taking time to reconnect and take care of yourself. Enjoy paid holidays and an unlimited vacation policy.
  • Work-from-home Flexibility. We have a flexible work from home policy. On average, team members work from home 1 to 2 days per week.
  • 401k Investment Plan. New Story offers a 401k investment plan so you’re saving money for the long-term.
  • Trip to the Field. It’s amazing to meet the families we help and see the homes up close and personal. You’ll get to visit the work first hand in either Mexico, Haiti, or El Salvador.
  • Commuter Benefits. We’re grateful for all the time and energy each team member puts into getting to work every day. For some, getting to work takes additional time and expense but our commuter benefits policy helps to offset that.
  • Maternity and Paternity Leave. Mothers are given up to 12 weeks paid time off post birth/adoption. Fathers can choose to take up to 4 weeks paid time off post birth/adoption. We strongly recommend mothers and fathers to take the full time.
  • Adoption Reimbursement. For families who are willing to adopt, thank you! New Story will reimburse eligible team members up to $10,000 for adoption related expenses.
  • Team Summits. Every 6 months we have a full team summit where we have fun, reflect, and plan for the upcoming quarter. Past trips have been in Tahoe, CA and Whidbey Island, WA.
  • Continuing Education. We believe in always learning and leveling up our skills. Whether or not it’s a conference or online course you’ll find we invest in each team member so they can be the best at their craft.
Welcoming Workplace For All

We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds. Our team grew up around the world, from Turkey to Chicago to Georgia to Venezuela, and we welcome all applicants, regardless of background, to apply. We work hard to create a welcoming culture of shared values and radical candor. New Story is an equal opportunity employer. We encourage applicants to apply for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Imposter Syndrome

If you’re feeling like you aren’t perfectly qualified for this role, don’t count yourself out. We want you to still apply. We used to (and still do sometimes) feel like imposters. It’s natural, but don’t let that stop you from giving this role a shot.

Join us!

Carve out 20 minutes and apply here.