Head of People & Culture

ATL or Remote l Application Deadline: May 20, 2021

Do your most impactful work here.

At New Story, culture and people are #1 and have been since we first started. As Head of People & Culture, your focus will be “full stack,” meaning you’ll own the People and Culture function and help us build a world-class culture. (The great news is that our starting point is an eNPS of 87.5.)

We’re looking for a dynamic and strategic leader who can drive change throughout the organization. You’ll work to level up managers (and be wind in their sails), build relationships with future top talent, scale our team across the U.S. and Mexico and champion our culture and values.

You’ll have a tremendous amount of autonomy and responsibility to work alongside our executives, managers, and team to bring in new ideas, iterate/stop legacy initiatives, and get creative along the way. You will be responsible for building and professionalizing people processes that are set to scale while maximizing engagement throughout the team member lifecycle. In addition, you will have the opportunity to lead new initiatives like partnering with DEI experts to promote diversity and inclusion initiatives and creating alignment in a remote work environment. 

You must be a natural leader, with a track record of successfully scaling HR operations in a high-growth environment. You should have the ability to operate at high levels while being willing to get into the weeds of the work and provide excellent internal customer service to the team. To thrive in this role, you must be mission-driven, organized, strategic, and care deeply about people.


  • Develop and execute strategies to attract, develop, engage, and retain top talent
  • Collaborate with leadership on org design and workforce planning to strategically scale the organization as we go through new rounds of fundraising
  • Contribute to strategic planning and annual OKR processes
  • Advise and educate the Executive Team on people operations strategies, best practices, and methodologies
  • Develop or iterate upon current HR processes and systems to maximize engagement and drive high performance; ensure smooth implementation and adoption of new processes and policies across the organization
  • Manage and grow the People and Culture team over time; providing support, direction, and professional development opportunities to your team (currently: a People Ops Associate and Internal Recruiter)
  • Oversee full-cycle HR, including talent acquisition, onboarding, learning & development, performance management, compensation & benefits, and offboarding
  • Develop and execute culture initiatives to foster cohesiveness across our SF-, ATL-, Mexico-based and remote staff
  • Manage team member benefit programs and recommend upgrades to our comp and benefits package to keep us competitive in the market
  • Conduct team member engagement surveys and create action plans based on results
  • Lead implementation of DEI best practices, with the support of a DEI Consultant,  into all HR processes
  • Plan team member education, trainings, events, and summits
  • Resolve team member relations issues and provide internal customer service
  • Oversee and/or outsource compliance and risk management.

Who You Are

  • You have experience creating teams where individuals grow and thrive, building new infrastructure, and improving existing processes using data and feedback
  • You thrive in a fast-paced, high-growth environment and have proven success leading business transformation projects including process improvement and change management initiatives
  • You have knowledge of best practices and industry standards in full-stack HR, but you thrive when working on team member engagement, L&D and/or performance management
  • You are an excellent people manager who has the ability to establish trust and credibility with diverse people at all levels
  • You have experience coaching team members through difficult issues like underperformance and interpersonal conflict with a people-first mindset
  • You have high emotional intelligence. You approach interpersonal relationships with self-awareness and empathy
  • You have a growth mindset and model a culture of continuous improvement by seeking out feedback from others
  • You’re a problem-solver. You understand that everything has trade offs and how to balance those when making bets and decisions
  • You are an adept listener and a thoughtful writer and communicator
Our Culture

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

  • Humble Pursuit of Excellence. A combination of personal humility and intense professional will.
  • Express Gratitude and Empathy. How would you like to be treated? That’s how we strive to treat others. Always go above and beyond to do for others what you’d like them to do for you.
  • Improve Through Learning and Feedback. Learn why something worked or didn’t work, then implement the learning into future actions.
  • Team of Founders. An extreme ownership mindset where you see a problem, take action, and go above and beyond to help the team.
  • Think Big, Breakdown, and Execute. Set big measurable goals, formulate a plan, then execute the plan with relentless focus.
  • Simplify. Do more with less. This applies to everything: marketing, design, team meetings, writing, operations, and beyond.
Our Benefits

You’ll find our benefits are aimed at supporting a full and healthy lifestyle in all areas of life.

  • Full Healthcare. We believe in thriving communities and that starts with our team being happy and healthy. We offer a generous health insurance, dental, and vision care package alongside a monthly fitness stipend, so you can invest in your own wellness and health.
  • Unlimited Vacation after the 1st Year. We believe you should have a flexible schedule that makes space for family, wellness, and fun. For the first 12 months, you’ll have 12 days PTO and paid holidays. After that year, you can enjoy an unlimited vacation policy.
  • Work-from-home Flexibility. We have a flexible work from home policy. On average, team members work from home 1 to 2 days per week.
  • 401k Investment Plan. New Story offers a 401k investment plan so you’re saving money for the long-term.
  • Trip to the Field. It’s amazing to meet the families we help and see the homes up close and personal. You’ll get to visit the work first hand in either Mexico, Haiti, or El Salvador.
  • Commuter Benefits. We’re grateful for all the time and energy each team member puts into getting to work every day. For some, getting to work takes additional time and expense but our commuter benefits policy helps to offset that.
  • Maternity and Paternity Leave. Mothers are given up to 12 weeks paid time off post birth/adoption. Fathers can choose to take up to 4 weeks paid time off post birth/adoption. We strongly recommend mothers and fathers to take the full time.
  • Adoption Reimbursement. For families who are willing to adopt, thank you! New Story will reimburse eligible team members up to $10,000 for adoption related expenses.
  • Team Summits. Every 6 months we have a full team summit where we have fun, reflect, and plan for the upcoming quarter. Past trips have been in Tahoe, CA and Whidbey Island, WA.
  • Continuing Education. We believe in always learning and leveling up our skills. Whether or not it’s a conference or online course you’ll find we invest in each team member so they can be the best at their craft.
Welcoming Workplace For All

We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds. Our team grew up around the world, from Turkey to Chicago to Georgia to Panama, and we welcome all applicants, regardless of background, to apply. We work hard to create a welcoming culture of shared values and radical candor. New Story is an equal opportunity employer. We encourage applicants to apply for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Join us!

Carve out 20 minutes and apply here.