Impact Ops Sr. Associate

Mexico City | Application Deadline: Feb 19th

Do your most impactful work here.


You’ll create, manage, and support programs to ensure all New Story homes and communities are built to the highest standard.



We pioneer solutions to end global homelessness. We work with local organizations around the world to build successful, thriving communities, and we are fully committed to researching and developing new ways of building better and faster. We’re a young team currently based in San Francisco and Atlanta, expanding to Mexico City in the near future. Usually, you can find us drinking coffee or bubble tea and eating churros wherever we can find them. 



As Impact Operations Senior Associate, you will oversee New Story projects with our home-building partners. Working closely with the Global Operations Program Manager, you will make sure that our projects are executed at a high level of excellence and structural integrity. You’ll identify opportunities to simplify and create new processes that enable alignment, effective systems, and strong communication across multiple stakeholders including our local partners and internal New Story teams. You’ll build systems to make sure our partnerships are models of efficiency and transparency and position our program to achieve maximum impact today and over time. 



  • Developing and managing housing projects with Local Partners + Construction Teams
  • Tracking and communicating construction progress, budgets, and costs to internal and external teams
  • Organizing community and family information in our internal systems for use by our Impact Data Team 
  • Managing workshops and/or partnerships with other organizations to address community needs outside of housing construction
  • Contributing to overall Impact strategy



  • 2-5 years experience in the housing sector, construction management, project management or related fields
  • Professional fluency in both Spanish and English (required)
  • A critical eye for details and obsessive organization skills while managing multiple systems, projects, and priorities
  • Sophisticated communication and interpersonal skills
  • Strong critical thinking skills to identify system inefficiencies, anticipate challenges and gaps, and contingency plans accordingly
  • A strong balance for empathy and high standard of excellence
  • Courage to challenge the status quo 
  • A strong interest in traveling at least twice per quarter (when travel is permitted based on current COVID-19 situation)



  • Experience working in Mexico
  • International Development Experience
  • Experience in data analysis, data warehousing, or data architecture
  • Experience working in financial services and/or developing financial models 
  • Experience working with AutoCAD, Revit, InDesign, or Illustrator
Our Culture

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

  • Humble Pursuit of Excellence. A combination of personal humility and intense professional will.
  • Express Gratitude and Empathy. How would you like to be treated? That’s how we strive to treat others. Always go above and beyond to do for others what you’d like them to do for you.
  • Improve Through Learning and Feedback. Learn why something worked or didn’t work, then implement the learning into future actions.
  • Team of Founders. An extreme ownership mindset where you see a problem, take action, and go above and beyond to help the team.
  • Think Big, Breakdown, and Execute. Set big measurable goals, formulate a plan, then execute the plan with relentless focus.
  • Simplify. Do more with less. This applies to everything: marketing, design, team meetings, writing, operations, and beyond.
Our Benefits

You’ll find our benefits are aimed at supporting a full and healthy lifestyle in all areas of life.

  • Unlimited Vacation after the 1st Year. We believe you should have a flexible schedule that makes space for family, wellness, and fun. For the first 12 months, you’ll have 12 days PTO and paid holidays. After that year, you can enjoy an unlimited vacation policy..
  • Work-from-home Flexibility. We have a flexible work from home policy. On average, team members work from home 1 to 2 days per week.
  • 401k Investment Plan. New Story offers a 401k investment plan so you’re saving money for the long-term.
  • Trip to the Field. It’s amazing to meet the families we help and see the homes up close and personal. You’ll get to visit the work first hand in Mexico.
  • Maternity and Paternity Leave. Mothers are given up to 12 weeks paid time off post birth/adoption. Fathers can choose to take up to 4 weeks paid time off post birth/adoption. We strongly recommend mothers and fathers to take the full time.
  • Adoption Reimbursement. For families who are willing to adopt, thank you! New Story will reimburse eligible team members up to $10,000 for adoption related expenses.
  • Team Summits. Every 6 months we have a full team summit where we have fun, reflect, and plan for the upcoming quarter. Past trips have been in Tahoe, CA and Atlanta, GA.
  • Continuing Education. We believe in always learning and leveling up our skills. Whether or not it’s a conference or online course you’ll find we invest in each team member so they can be the best at their craft.
Welcoming Workplace For All

We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds. Our team grew up around the world, from Turkey to Chicago to Georgia to Panama, and we welcome all applicants, regardless of background, to apply. We work hard to create a welcoming culture of shared values and radical candor. New Story is an equal opportunity employer. We encourage applicants to apply for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Imposter Syndrome

If you’re feeling like you aren’t perfectly qualified for this role, don’t count yourself out. We want you to still apply. We used to (and still do sometimes) feel like imposters. It’s natural, but don’t let that stop you from giving this role a shot.

Join us!

Carve out 20 minutes and apply here.